Frequently Asked Questions About Serpstat Credits: Customer Support Digest #5

— Each module has its system for calculating credits:

— The system of credits is arranged in this way: you have a certain number of credits to use per month (within 30 days). Upon the expiration of the credit month, the number of credits is updated. We consider the start date of the plan payment as the beginning of the credit month.

— The general information on pricing plans can be checked on the pricing page. Or you can ask us in the online chat.

— You can check your current number of credits for each module in your profile.

— We show you how many credits LEFT. For example, 70/100 means that 70 out of 100 possible credits are still available.

— Export credits are counted in lines. 1 line means that information was received for one keyword or domain. The credits are calculated for 1 month. They are added once a month, depending on the date of payment for the pricing plan.

— The credits for Search analytics (Website analysis and Keyword research) and Backlink analysis are common and counted for 1 day (number of credits depends on the pricing plan).

Credits in these modules are spent on:

• request for the site/keyword;

• refreshing the page;

• using filter/sorting;

• switching to another report;

• changing the search database;

• changing the type of tracking;

• for Keyword batch analysis (5 credits will be spent for each selected search engine in the project, i.e. if you add 10 keywords with 2 search engines, you will spend: 2 search engines * 5 credits = 10 credits).

— The credits are counted for 1 month. They are added once a month, depending on the date of payment for the pricing plan.
For each update of information on a keyword, 1 credit is removed. For each region, 1 extra credit is also removed.

For example,

— The credits are counted for 1 month. They are added once a month, depending on the date of payment for the pricing plan. 1 credit is removed for 1 scanned page.

For example, if we get a result for 1000 pages at the end of the scanning, it will be 1000 credits.

From December 29, 2021, the storage period for detailed project data will be limited to a period of 3 months to 5 years, and then the data will be deleted.

If more than 3 months have passed since the last date of the audit, such data as issue types and URLs, on which they are located, will be deleted. All that remains is the SDO and the number of issues. The storage period will depend on the pricing plan.

Retention times for the following plans:

• Registered user, Promo, Trial, Student, Lecturer, Plan A, AppSumo, Appsumo 2, Stacksocial — 3 months
• Lite, Plan B — 12 months
• Standard, Plan C, Partners — 24 months
• Advanced, Plan D — 36 months
• Enterprise — 60 months

The audit date is visible in the Summary report under the SDO score trend graph:

— Credits for Domain batch analysis, Keyword batch analysis, Clustering and Text analysis are general and counted for 1 month. They are added once a month, depending on the date of payment for the pricing plan.
Below there is information about spending credits for each of these tools:

The credits for Keyword clustering and Text analysis are common. 1 credit is removed for 1 key on which the project is launched in Clustering/Text Analytics.

1) Domain batch analysis
1 domain * 1 metric * 1 database = 1 credit
Number of domains * number of metrics * number of databases (only for search analytics parameters) = numbers of credits.

Metrics for analysis are parameters chosen in settings (visibility, traffic, keywords, backlinks, Domain rank, etc.).
When you select backlink analysis parameters, regions are not considered for spending credits.

Example:
1 domain * (9 metrics for backlinks analysis + 9 metrics for domain analysis * 2 search databases) = 9 credits for backlink analysis + (9 credits for domain analysis * 2 bases) = 27 credits.

2) Keyword batch analysis
- Update volume
1 keyword = 2 credits
Number of keywords * number of search engines * 2= number of credits.

Example:
10 keywords with 5 search engines (10 * 5 * 2) = 100 credits will be charged.

Please note: for creating a project and adding keywords you will spend credits of Credits for sites, keywords and links analysis (described above). If you want to add keywords to our database, the credits will be not charged.

3) Keyword clustering
1 keyword = 5 credits.
Number of keywords * 5 = number of spent credits.

Example:
When you add 20 keywords to the project, you spend: 20 keywords * 5 = 100 credits.

4) Text analysis
1 keyword = 5 credits.
Number of keywords * 5 = number of spent credits.

Example: Running text analysis for the cluster of 10 keywords, you will spend: 10 * 5 = 50 credits.

— There are 2 types of credits when working with API: the number of requests per second and the number of lines.

The number of credits removed per request is 1 (in methods of Summary reports — 5) per line or for the block of responce (the method removes as many credits as lines/blocks received in the API response).
For an example of a method response and information of spending credits for them, see the API documentation.

Credits will be charged for any API requests in accordance with your pricing plan. Including identical requests and requests for export.

The maximum number of results returned by API methods is 60,000. If you need more results, please use methods of export.

— You can check the date of the next credits update in your Profile in the line "Credits update" (1).
It is also possible to buy additional credits for any module separately until the credits are updated in the current period, you can do this using the "Add" button (2) opposite the needed module. A support chat will be opened, and you will be connected to your account manager to discuss the details.

Don't hesitate to ask us in our support chat, if you have any questions.