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Serpstat Customer Success

Let us share a few actionable tips and expert advice with you

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We offer training and consultation on working with Serpstat. Whether you are a beginner or an experienced user, we have some actionable tips for anyone.

Onboarding
Consultations
Webinars
Customer Support
Serpstat Academy

Onboarding

As part of onboarding you will receive both basic and advanced help with setting up and launching your first project on Serpstat.

Basic onboarding (available to all of our users) is self-paced learning through materials that we provide (Serpstat Academy, Case Studies, User's Guide, Video Tutorials).

Advanced onboarding (available to paid users) refers to personal communication with a dedicated virtual assistant who will help you start your SEO journey on Serpstat.

Consultations

Personal consultations are ideal for those users who'd like to learn about advanced ways to work with Serpstat, the ins and outs of specific tools and how to automate their SEO routines via Serpstat API.

Personal consultations are offered to paid users and conducted on Skype or Hangouts.

Webinars

Our Marketing and Sales Teams regularly host live training webinars that will be of interest to newcomers who just start working with Serpstat, though experienced users will also benefit from these live sessions. During the events, our hosts showcase Serpstat toolkit and answer frequently asked questions.

Customer Support

Customer Support is available to all of our users, no matter if they are paid or free. We're always here to help you. Got a question? — Reach out to us via online chat or email us at support@serpstat.com.

Serpstat Academy

Free online certification, learning materials and traning videos to cut your learning curve to an advanced Serpstat user.

Learn more

Serpstat Customer Success & Support — What Does That Mean to You?

One-on-one training

We host Skype / Hangouts demos for all paid customers. These can be live SEO best practices on how to apply Serpstat data to grow your business or short question-answer sessions.

No officialdom

We regard our customers as friends and like anyone who's talking to their friends — we avoid sounding like a robot when answering your questions or solving your problem. Our ultimate goal is to explain Serpstat nitty-gritty details as simple as possible.

Result-driven

We strive to find the smartest and most effective solution to your problem, be it a technical issue or workflow automation task. We value your time and appreciate your thoughts — let us know how we can help you! —Contact us!

People who support you

What customers say about Serpstat Support Team

I had an experience with Serpstats Support, and I have to say it was a very easy and smooth process. They went above and beyond what was required, and it felt like Customer Success service. I loved the relaxed communication style as it made me feel comfortable and confident. Thanks for everything!

Anastasia Narchuc

SEO-manager (Leostudio)
Strangely enough, my favourite thing about Serpstat was the amazing Customer Support. I loved it! It is very valuable to recieve the necessary help instantly.

Ivan Tokarev

Freelancer
Very pleased with the availability of support, the work of which is really set up at an indicative level. Special thanks for video, tips, advice and an excursion on the functional of the service.

Nikolay Tkachenko

Head of ASM Studio and his team :)
We have not experienced such powerful and effective customer support in any other service, shop, or bank , like we did when dealing with Serpstat. Not only was it extremely pleasent, but it was very productive, because even seemingly irresolvable issues were solved.

Shpak Andrey Viktorovich

Head of Design studio "BESTSTUDIO"
All the requests and questions that I addressed to you — were resolved at the highest level!

Alexander Dubinko

SEO-specialist (freelancer)
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Personal demonstration

Serpstat is all about saving time, and we want to save yours! One of our specialists will contact you and discuss options going forward. These may include a personal demonstration, a trial period, comprehensive training articles & webinar recordings, and custom adivce from a Serpstat specialist. It is our goal to make you feel comfortable while using Serpstat.

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