What is a sales funnel and how to build it
What is a sales funnel
However, as practice shows, some customers are lost at each stage from first acquaintance to the moment of making a second purchase, so a narrowing funnel or an inverted pyramid is formed.
A classic sales funnel consists of several stages of influence on a consumer audience. In some cases, each stage can be divided into several parts.
The standard formula for building a funnel is presented in the form of a pyramid that has four components:
What is the AIDA Formula
Now it is also used as the basis for transforming a cold customer into a potential customer, but now dozens of approaches are applied to each stage, the choice of which depends on the method of disseminating information about the product, options for interacting with people and variations in their response. In this regard, the funnels were divided into sales areas online and offline.
It is believed that most buyers go through several stages before making a decision. In order for this decision to be in favor of purchasing the product, the seller smoothly brings his potential customer to it.
Stages of interaction between seller and buyer:
To calculate the conversion of each stage, a simple formula is used:
In addition to conversion, it is necessary to take into account the costs of an advertising campaign and the average check. It is calculated by the formula:
Online sales funnel
The purpose of such a message is to make people visit your website or landing page (landing page). Further, it is important to anticipate objections, show the benefits of the purchase in a particular place, and smoothly bring the person to the target action.
For example, install billboards in crowded places and run contextual advertising with the same message. An ideal option for any online business is an automated sales funnel. You can implement it using e-mail newsletters, landing pages, push-messages, and other tools.
A standard automatic sales funnel includes:
You then give valuable and relevant information during the webinar. A few days later, you offer to purchase a whole course on building relationships with the opposite sex (the main product).
After completing the course, you wait another week and offer a follow-up webinar with secret communication chips, and later also training on successful conflict resolution (resale). Thus, you make a regular customer who only bought one main product.
The essence of the auto-funnel is in a one-time creation and configuration. After its launch, sales are carried out automatically. You only have to monitor the behavior of leads and the state of conversion in order to refine the existing funnel.
How to build a sales funnel
In the case of online, search promotion, contextual advertising, cold calling, banners, and targeting in social networks are most effective. Some people will be interested in your offer and move on to the next stage.
This may be a transition to the website, a call to the manager, a letter sent to the customer support, and any other first interaction with your company. It is important here to show the customer that your product suits him and meets all his needs.
If a b2b sales funnel is created, it is necessary to send a quotation to a potential business partner at this stage. For ordinary website visitors, content is crucial. The bette
The last part of the deal is the purchase. After that, you can say goodbye to the client or try to make him a regular customer. In online sales, sending out special offers and returning customers who decided not to make a purchase are quite effective.
When selling offline, they make a test call some time after the deal. You can offer after-sales service or an additional product besides the main one.
Example of a sales funnel
The metric shows that all the virtual tools brought 5,000 people to the website. After a hundred calls, 20 owners of small retail stores responded.
In the first case, you provide high-quality full-fledged content, instruct managers to respond promptly to questions of each potential client. In the second case, you send 20 commercial offers. After that, you give virtual warm customers the opportunity to think, and then make deals with those who already gave feedback.
If potential customers of the online store think for a long time, you can send them a reminder e-mail or call.
The same thing can work if a person has already bought something in your store. Then he will be interested in listening or reading about the new receipt of the goods. Often, sales funnels are repeated in a circle, but they come with new offers.
For online sales, it's effective to use an automatic sales funnel. It is created and configured once with possible adjustments in the future. You need to regularly analyze the funnel and optimize each stage using web analytics and CRM.
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