Serpstat Customer Success Team: SEO Help Desk for Beginners and Experienced Users

Get expert guidance and personalized onboarding with your personal Customer Success Manager.


Meet Your CS Manager

After all, navigating a new tool can be challenging, so we are here to assist.
Let's chat about the tasks that brought you here, and we'll guide you through the key features that can speed up your progress. 

Just set up a quick video call and we'll handle the rest.

Please let us know if you would like to customize your subscription plan to meet your specific needs better

Our managers are your go-to for financial inquiries, closing documents, and exclusive offers not listed on the website. Besides helping you make an informed decision, we'll throw in a bonus to sweeten the deal.

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Customer Success Onboarding


Personalized attention

Each user receives dedicated support from a manager to guarantee a smooth introduction and ongoing assistance.


Tailored guidance

 Customized advice that aligns with your unique needs and objectives.


Actionable insights

Regular tips and strategies to enhance the use of the product.


In-depth consultations

Learn advanced techniques, the detailed functionalities, and streamline your SEO tasks using the Serpstat API.

*Note: Personal consultations via video call are available for users of all pricing plans.

Webinars with Experts

We regularly conduct live training webinars and workshops to benefit users. These interactive sessions demonstrate the Serpstat toolkit and offer an opportunity to address frequently asked questions. Our webinars are an invaluable resource for enhancing your SEO skills.

Stay Tuned 
Webinars with Experts

Customer Support

You can access experts from the Support team whenever you need more help. It is accessible to every Serpstat user, whether you're on a paid plan or using our free service. Have a question? Don't hesitate to contact us through our online chat or email us directly at We're committed to assisting you!

Contact Support
Customer Support

Serpstat Academy

With our free online certification, comprehensive learning materials, and training videos. You can swiftly gain advanced expertise and transform into an advanced Serpstat user.

Learn how search engines index and rank web pages, how to establish SEO goals and key performance indicators, and much more. 

Explore Courses

Answers from the Serpstat Team

Serpstat provides transparent, 'no-surprise' pricing with monthly plans starting at $119 for the 'Team' plan, which includes API access. Custom pricing options are available for those needing more credits, including an ‘API plan’ that offers enhanced features like increased request speeds, starting from $180 to $100 per million rows based on usage volume and duration. Plus, any unused credits are carried over to the next billing period.

We charge solely for data delivered, not for the requests made. To get more information, reach out to our Account Executives

Credits are the currency for accessing data across most tools on our platform. For Search Analysis tools like Domain, URL, Backlink Analysis, and Keyword Research, credits are pooled together and refreshed daily. They are used each time you initiate a request, navigate between reports, or modify a report through sorting or filtering.

Credits for other tools are replenished monthly and consumed based on different usage patterns. To check the available units is possible on the profile page: 

To use Serpstat for free, you can take advantage of our freemium access, with limited functionality:

  • 10 searches for sites, keywords, and links analysis per day; 
  • 10 pages to audit.

Serpstat offers a 7-day free trial that gives you access to more tools (AI, API, Rank Tracker) and searches per day. After the trial, you can subscribe to a paid plan or continue with the limited freemium access.

Feel free to contact our Head of Customer Success if you have any feedback regarding your experience with Serpstat: 

This is possible and it does not require significant effort on your part! Ask your manager for details, or check out the article on this topic.

We value your time and input — feel free to contact us with any questions during our business hours:

+44 20 3769 2620


+1 646 506 4905


Monday to Friday, 10:00 AM - 7:00 PM (GMT+3)

Open support chat

Introducing Serpstat

Find out about the main features of the service in a convenient way for you!

Please send a request, and our specialist will offer you education options: a personal demonstration, a trial period, or materials for self-study and increasing expertise — everything for a comfortable start to work with Serpstat.




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