With a Serpstat subscription, you get constant support from the Customer Success department. If you have any questions regarding project settings, new ideas for product improving, or require any other help with Serpstat, experts are always in touch to assist quickly and without additional fees: share cases, teach functionality features, discuss tool updates.
Made by people for people: it's easy to work with us, because you don't have to endlessly read the FAQ and make appointments several weeks in advance. We really want to help you!
Customer Success Serpstat team: always there to make your projects even more successful
Mission of the Customer Success Team
It doesn't matter if you are a beginner or an experienced specialist: the Customer Success department will advise and teach you how to work with all the platform's tools effectively. Our main priority is a positive user experience and the effectiveness boost of your SEO, PPC and marketing projects.
Do you have a question about Serpstat features? Let's communicate:
The Customer Success department is a constant client support. We are in touch from the moment you first buy any Serpstat subscription and guide you through the service so that you solve your tasks and at the same time use the platform's capabilities to the highest extent.
How do we work?
Here is what our area of responsibility includes:
Tool consultations: full functionality demonstration and individual options, training and assistance with the functionality features in video meetings via Zoom or Google Meet.
Pinpoint help on quick questions on functionality and subscription topics in texting mode (in chat, instant messengers and by email) or by phone.
Account support: settings, additional credits, multi-user mode settings
Assistance in matters of document flow and payment methods, depending on the client's requests.
Meet the team
We work to make your projects more efficient and your customer experience exceptionally positive:
If you want to figure it out on your own, then in Serpstat we have created an information ecosystem that allows users to find answers to questions about the functionality of the service easily:
Additional support options
Knowledge base. This is a guide that includes a user manual, FAQ and interesting case studies. As soon as our team releases updates, the data immediately appears in the Knowledge Base, so here is the latest data on every nuance about Serpstat.
A blog that contains articles about the service functionality and its updates, as well as about digital marketing, SEO and PPC. The blog is run by an in-house team of editors and invited expert authors who talk about relevant marketing cases from their practice.
Serpstat encyclopedia. This is a large-scale document in an article form, which contains all the necessary knowledge to use the capabilities of the tool effectively. The article is easy to navigate, so it is no trouble to find answers to questions.
Serpstat Academy. These are several training courses on the tool capabilities for solving SEO problems. As part of the course, you can learn how to collect a semantic core, learn how to increase the loading speed of a site, how to get rid of duplicate content and create a site structure, learn how to cluster and carry out a site audit.
And of course, Serpstat technical support specialists are always in touch, so if you have an urgent question, write to our chat.